Responsibilities: Instructional Design, eLearning Development
Target Audience: Caregivers to Individuals with Disabilities
Client: A nonprofit organization that provides caregivers to individuals with disabilities
Tools Used: Storyline 360
Year: 2022
The client is a nonprofit organization that is funded by the state of New York and is mandated to train their staff yearly on identifying and reporting abuse. The client wanted change from an in-person training to conducting the training asynchronously; which would allow the human resource manager to focus on other responsibilities and allow the audience to complete the training at a time more convenient for them.
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Action Map
I had a virtual meeting with the SME to create an action map detailing their wants and identifying what was currently being done. I was able to determine that while all of the information is important for the training due to state mandates, there are certain scenarios that should be highlighted in the assessments because of common misconceptions pertaining to abuse.
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Being that the client was not familiar with the concept of eLearning, I created a text based story board which contained information such as simplified bulleted definitions of the terminologies and general information about how the interactions will work and decided to make a prototype of the first section of the training to give the client a chance to see how everything would work. The client was incredibly pleased with the prototype and gave me the green light to create the rest of the training in the same way.
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User Choice
Since there were a lot of terminologies the audience had to learn in a precise way as mandated by the state of New York, I decided to give the audience as much choice as possible when accessing the information.
The next button was disabled to prevent the audience from moving ahead without reading through each definition.
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Easy to Follow Information
Many of the definitions of the terms were dense and contained a lot of jargon; I simplified the definitions as much as possible while keeping its integrity and bulleted and color coded each key point to allow the user to digest the information better.
Assessments
There were no assessments in the original training, so I decided to add them. I used real stories provided by the SME to create multiple choice questions.
If the audience selected the wrong answer they were given an opportunity to read the terminologies again. The correct answer contained an explanation that uses the same wording from the definition for reinforcement of learning. There was also an explanation for deceptive answer choices to anticipate the thought process of the audience.
The client loved the end results. This asynchronous training opened up a whole new world for the client and they are excited to transform more of their in-person trainings moving forward. I learned a lot about Storyline during this process and it was satisfying to apply what I know as an educator and create a learning experience where I was not the SME.